Get Started

The simulator supports both Call and Chat interactions, with options to customize the Carrier and Complexity of each interaction. On a Call, press and hold the Talk button while you speak, then release to send — one turn at a time.
1Which carrier simulator do you have open?
To switch later, change the Carrier dropdown on the simulator's start screen (left panel, under Agent Name) before you go Available.
2  Start the simulator:
Start Simulator →
Opens the simulator's start screen with your carrier already selected.
Best experienced in Chrome or Edge on a desktop or laptop. Allow microphone access when prompted.